Always Up & Running

You can have the most beautiful website with all the bells and whistles, but if it isn’t working and you can’t reach anyone for help, what good is it? At Modern Retail, we know that if the roots of your tree aren’t strong (if you don’t have outstanding hosting and support) the rest of the tree (your business) can’t thrive. That’s why we start from under the ground on up.

First and foremost, we make sure your website is always up and running because when you’re conducting business on the web, you need to be available online every hour of the day. While your retail store may be closed, someone around the world may be trying to make a purchase from your site. That’s why we’re truly fanatical about ensuring your site is up and running 24 hours a day, 7 days a week, 365 days a year. Our track record of over 99.99% up-time availability speaks for itself.

We also know how important communication is to your business, that’s why we provide you with first-rate e-mail hosting. Access your email from any web browser or device of your choice to keep your fingers on the pulse of your business. As with all of the information you trust to Modern Retail, your e-mail is always secure.

What happens when you have questions? We’re with you every step of the way. From set-up to implementation to ongoing management, our knowledgeable team and your dedicated Project Manager are there for you. We have an extensive online Help and Resource Center which contains answers to many common issues surrounding the management of your online business.  And finally, through Modern Retail’s Support Request System, you can request help or ask a question online any time of day. Your request is routed to the appropriate team, ensuring that you get a speedy and accurate resolution.

You’ve worked hard to build your business. You have our word that we’ll work just as hard for you. For us, hosting and support are just two more essential ingredients in building a strong partnership and contributing to your success. Remember, we’re always just a mouse click or phone call away.