You’ve built a successful retail business; it’s what you know and do best. When it comes to your website and the “engine” that runs it, we don’t expect you to be technology experts; that’s what we do best.
You’ll find our system is designed to be as user-friendly and trouble-free as possible. As a Modern Retail partner, we’ll “teach you how to fish” so that you know everything you need to know to manage your online business and do e-commerce right.
As you get started with Modern Retail, you are assigned a Project Manager who will be with you every step of the way. You’ll have a team of specialists working on each phase with your Project Manager at the helm. From design, technology, hosting, marketing and maintaining your website, your Modern Retail team is here to support all of your online endeavors. There’s no such thing as a silly question and you’ll never be charged for asking “how do I” or wanting to brainstorm, so feel free to contact us any time.
Have you got time to read a 1,000 page manual? We didn’t think so. That’s why we provide you with comprehensive training to help you make the most of your e-business. Forget how to add a new product or create a coupon? No worries. Our team of experts is happy to walk you through it until you feel comfortable on your own. It’s all a part of Modern Retail’s Endless Service – excellent customer support for every client we work with!
Managing Your Online Business
Once your site is complete, we don’t just walk away. If you’re looking for advice on how to create customized mailers, make changes to your homepage, or strategize on the best marketing avenues for your business, we can be your sounding board. Don’t have the time or the know-how to do it yourself? Contact us and see what we can do for you.
When we say we’re here for you, we mean it. Got a question or need assistance? Here’s how to get help.
- Our Online Help and Resource Center is a great source to turn to when you need an answer fast. We’ve compiled a wealth of information at your fingertips; useful answers to many common issues regarding our systems as well as the management of your online business.
- Can’t find what you’re looking for? Submit a Support Request to ask a question or request assistance any time, day or night. Your request will be routed to the appropriate team and you will receive a speedy response from one of our experts. We track every support request so that we can ensure that your questions or issues are resolved to your satisfaction. We believe in open communication within our company, and as a partner, we work the same with you!
- Want to talk to one of our knowledgeable team members? Call us at 800.640.1826.
At Modern Retail, we believe that excellent support is just another essential ingredient in building a strong partnership.